Refund Policy

DRAFT — pending legal review. This is a working draft published for transparency. It has not yet been reviewed by an attorney and is not yet in force. Notes marked [ATTORNEY: …] are open questions for that review.

Last updated: August 2, 2026 · Draft — not yet in force

The short version: if Saykeep isn’t for you, you get your money back. A 30-day guarantee from us, your statutory rights on top, and no hoops in between.

1. The 30-day money-back guarantee

Every purchase comes with a 30-day money-back guarantee, no questions asked. Email support@saykeep.app within 30 days of purchase — include your order number or the email address you bought with — and we’ll refund you in full. You don’t need to give a reason, return anything, or prove anything.

2. How the refund is executed

Purchases are processed by Lemon Squeezy as merchant of record, so refunds are executed by Lemon Squeezy too, back to your original payment method. Bank processing usually takes a few business days after the refund is issued [ATTORNEY/OPS: verify the timing window Lemon Squeezy currently quotes]. You never have to negotiate with a payment processor yourself; write to us and we handle it from there.

3. The EU 14-day right of withdrawal

If you buy as a consumer in the EU, you also have a statutory 14-day right of withdrawal from distance purchases. For digital content delivered by download, checkout follows the standard EU mechanics: you expressly consent to immediate delivery and acknowledge that you lose the withdrawal right once delivery has begun. [ATTORNEY: verify this waiver-on-download wording, and confirm how Lemon Squeezy’s checkout presents the consent and acknowledgement]

Two honest notes. First, our 30-day guarantee is longer than the statutory window and does not depend on any waiver — whatever the legal mechanics of withdrawal, you can get your money back within 30 days by emailing us. Second, the guarantee is a commercial promise in addition to your statutory rights; it doesn’t replace or limit them.

4. Refund-first support

Our support policy goes one step further: if you report an issue we can’t reproduce, we make one diagnostics-assisted attempt to fix it, and if that doesn’t resolve it, we issue a full, proactive refund. You are never left paying for something that won’t run on your machine.

5. After a refund

Saykeep has no activation server and never phones home, so nothing on your machine gets remotely disabled — that’s by design, and a refund doesn’t change it. What ends with the refund is the license: we ask you to delete the app and stop using your key. Refunded keys are recorded on our side and aren’t eligible for support or future upgrade offers.

6. Try before you buy

The best refund is the one you never need. The 30-day trial is the full app — all features, no card, no account — so you can find out whether Saykeep fits before any money moves.

7. Contact

Refund requests and questions: support@saykeep.app.